Ugggh...I spent a half hour on the phone with Bank of America last night trying to restore online access to one of my credit cards. This is an account I rarely use and I had no clue that it was a part of the huge MBNA/Bank of America merger. All I knew was that suddenly I couldn&39;t login to pay my bill. It took forever to get everything straightened out and there are still some lingering issues.

Wasn&39;t I supposed to receive a letter about this? Somehow, my auto insurance company finds a way to have an actual live human being call me every six months just to see if everything is alright. Why couldn&39;t Bank of America have done something like that to alert customers to the shift?

And yesterday morning a customer emailed me at Credit.com about losing 75,000 airline miles when his rewards card switched from MBNA to Bank of America ownership. He&39;s still working on a solution to try to get his rewards back but the future is looking bleak.

Apparently the two of us aren&39;t the only ones having a bit of trouble with the switch. According to a ConsumerAffairs.com article customers have reported that their cards stopped working, issues with online accounts and broken ATM machines.

Have you had a positive or negative experience with this switch? Share your MBNA/Bank of America merger stories in the comments section below!