Hard Work Trumps Brains   My dad was a plodder … but he plodded his way to become an MD and picked up the title of “Nassau County Family Physician of the Year” two years in a row.  I also know a couple of millionaires.  I can beat the pants off them in a game of poker  ... Read more

By John A. Mangin, Jr. Although true of every state, Florida’s large aging population has reason to fear healthcare reform, aka “Obamacare”. Why? Because they want us dead! How else to interpret a provision for “mandatory counseling every 5 years on how to end life sooner”?  Presid ... Read more

  When I launched an ill-fated business in the Caribbean years ago, I never quit working to find ways, each and every day, to cut my costs by a fraction here, raise my sales by a smidge there, etc.  It was a daily challenge upon which I thrived.  (The business did fail, but that had more to do w ... Read more

The Issue With today’s modem-based auto-dialers, telemarketers can easily manage thousands of outbound calls in one shot. A handy device for call center operations or telemarketers working solo, with its flexibility in recording calls auto-dialers also work just fine with market research. ... Read more

  “You know what you should do?”   When I hear that question – which the asker is going to answer, whether I like it or not — I cringe and start looking for the exit.  That’s because the person so eager to offer advice almost invariably hasn’t a clue ab ... Read more

The Issue Whatever happened to “You’re welcome?” What I Think Several months ago Issue of the Week gently chastised sales and customer-contact people…and waaay too many others in all types of businesses…who say “No Problem” when thanked. Not that I thought we ... Read more

The Issues This week we tackle two issues: Avoid blocking visibility and creating hazarous conditions in your parking lot. Why many women need voice lessons, and what they can do about it. What I Think What’s the connection? None really. Except that it’s better to know sooner tha ... Read more

SHIFT: How Top Real Estate Agents Tackle Tough Times By Gary Keller, with Dave Jenks and Jay Papasan (McGraw-Hill, 2008, $21.95). Estimates put the number of 1099 workers as high as 40% of the post-recovery economy.  As more people lose their jobs, they are striking out on their own ... Read more

By John A. Mangin, Jr. As a nation, we face two immediate challenges, both of which threaten to destroy our capitalistic system if we let them: Cap-and-Trade, that rip-off by a government bent on rewarding its political favorites by creating a scarce new commodity, “carbon credits,” mak ... Read more

I had an employee once who thought it was her job to catch me in mistakes … and to make me feel as stupid as possible about it.  That got old real fast, especially because I used to make a lot of mistakes.  But in a strange way, I must say that (today, in retrospect) I appreciated what she ... Read more